Frequently Asked Questions
Everything you need to know about your BRONX experience.
How do I know which shoe size to order?
We provide a detailed size guide on each product page. Generally, BRONX shoes run true to size, but if you are between sizes, we recommend sizing up for boots and down for sneakers.
What is your return policy?
We offer a 30-day return window for all unworn footwear in its original packaging. Simply use our online portal to generate a prepaid return shipping label.
How long will it take for my order to arrive?
Standard shipping typically takes 3-5 business days. Once your order is dispatched, you will receive a tracking number via email to monitor your delivery status.
Are your shoes made from genuine leather?
Yes, the majority of our collection is crafted from high-quality, premium leather and suede. Specific material details are listed under the 'Product Specifications' section of each item.
Do you ship internationally?
We currently ship to over 50 countries worldwide. Shipping costs and delivery timelines vary by location and will be calculated at checkout.
What payment methods do you accept?
We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and 'Buy Now, Pay Later' options like Klarna and Afterpay.